Privacy Policy

Last Updated: January 2026

1. Introduction

TelegleHK (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy and ensuring transparency in how we collect, use, and protect your personal data. This Privacy Policy explains our data practices and your rights under Hong Kong’s Personal Data (Privacy) Ordinance (“PDPO”).

By accessing and using the TelegleHK website (the “Website”) and our telecommunications consulting services (the “Services”), you acknowledge that you have read and understood this Privacy Policy.

2. Data Controller

TelegleHK
📧 Email: [your-contact-email@teleglehk.com]
🌐 Website: [www.teleglehk.com]

We are the data controller responsible for managing your personal data in accordance with the PDPO.

3. Personal Data We Collect

We collect the following categories of personal data:

3.1 Information You Provide Directly

Name: Collected when you contact us or request our consulting services
Email Address: Collected for communication and service delivery purposes
Phone Number: Collected for verification and direct communication
Service Inquiry Details: Information about your telecommunications needs and interests

3.2 Information Collected Automatically

Website Usage Data: Pages visited, time spent on pages, clicks, referral sources
Device Information: Device type, operating system, browser type
IP Address: Your internet protocol address (not anonymized by default)
Cookies and Tracking Data: Information collected through cookies and similar technologies

This automatic data is collected through Google Analytics, which we use to understand how visitors interact with our Website and to improve our services.

4. Purpose of Data Collection

We collect your personal data for the following lawful purposes:

4.1 Core Service Purposes

To provide telecommunications consulting services and recommendations
To respond to your inquiries and service requests
To deliver information and updates relevant to your needs
To establish and maintain contact with you
To fulfill contractual obligations

4.2 Analytics and Website Improvement

To analyze Website usage patterns and user behavior
To identify technical issues and improve Website performance
To understand which services and content are most valuable to our users
To optimize the user experience and Website functionality

4.3 Legal and Compliance Purposes

To comply with applicable Hong Kong laws and regulations
To protect our legal rights and your rights as a user
To prevent fraud, security breaches, and other unlawful activity

5. Legal Basis for Processing

Your data is processed under the following legal bases:

Consent: When you voluntarily provide your data to request our services
Contractual Necessity: When processing is necessary to provide the consulting services you have requested
Legal Obligation: When required by Hong Kong law
Legitimate Interests: When we have a legitimate business interest that does not override your fundamental privacy rights

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected:

Contact Information: Retained for the duration of our business relationship and for 2 years following the last interaction
Consulting Service Records: Retained for 7 years to meet potential legal and compliance requirements
Website Usage Data (Google Analytics): Retained according to Google Analytics default settings (typically 26 months)

You may request deletion of your personal data at any time, subject to legal obligations to retain certain information.

7. Data Security

We implement industry-standard security measures to protect your personal data against unauthorized access, loss, or disclosure:

Encryption: Sensitive data transmitted via secure HTTPS connections
Access Controls: Limited access to personal data restricted to authorized personnel
Regular Security Reviews: Periodic assessment of security practices
Secure Data Storage: Personal data stored on secure servers with appropriate safeguards

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security.

We do not share, sell, or disclose your personal data to third parties, except in the following circumstances:

8.1 Google Analytics

We use Google Analytics to analyze Website usage. Google may receive your data including IP addresses and cookie identifiers. Google’s use of this data is governed by Google’s Privacy Policy.

8.2 Legal Requirements

We may disclose your personal data if required by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to:

Comply with legal obligations
Protect public safety
Enforce our Terms of Use
Protect the rights, property, or safety of TelegleHK, our users, or the public

8.3 Service Providers

We may engage service providers (such as hosting providers or email services) to assist in delivering our Services. These providers are contractually obligated to maintain the confidentiality and security of your data and are prohibited from using it for their own purposes.

9. International Data Transfers

Your personal data is collected and processed in Hong Kong and is not transferred to overseas locations. All data remains within Hong Kong’s jurisdiction, ensuring compliance with Hong Kong data protection laws.

10. Your Rights Under the PDPO

As a data subject under the Hong Kong Personal Data (Privacy) Ordinance, you have the following rights:

10.1 Right to Access

You have the right to request access to your personal data held by us. We will provide you with a copy of your data within a reasonable timeframe.

10.2 Right to Correction

You have the right to request correction of inaccurate personal data. We will rectify any errors promptly.

10.3 Right to Erasure

You have the right to request deletion of your personal data where:

The data is no longer necessary for the purposes collected
You withdraw your consent (if consent was the legal basis)
You object to the processing and there is no overriding legitimate interest

10.4 Right to Object

You have the right to object to the processing of your personal data for direct marketing or other specific purposes.

10.5 Right to Opt Out of Analytics

You can opt out of Google Analytics tracking by:

Using the Google Analytics Opt-Out Browser Add-On
Adjusting your browser privacy settings
Contacting us to request exclusion from analytics tracking

11. Cookies and Tracking Technologies

11.1 Google Analytics Cookies

We use Google Analytics to track Website usage. Google Analytics uses cookies to collect information about how you interact with our Website, including:

Pages you visit
Time spent on each page
Links you click
Geographic location (based on IP address)
Device type and browser information

11.2 Cookie Control

You can control cookies through:

Your browser settings (consult your browser’s help section)
The Google Analytics Opt-Out Add-On
Do Not Track browser signals (if your browser supports them)

We do not use cookies for advertising or behavioral targeting purposes.

12. Third-Party Links

The Website may contain links to third-party websites and services. This Privacy Policy applies only to our Website. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any third-party sites before providing your personal data.

13. Children’s Privacy

The Website and Services are not intended for children under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes by posting the updated Privacy Policy on the Website with an updated “Last Updated” date. Your continued use of the Website and Services following any changes constitutes your acceptance of the revised Privacy Policy.

15. Data Breach Notification

In the event of a data breach that compromises the security or integrity of your personal data, we will:

Notify affected individuals as soon as practicable
Provide details of the breach and measures taken to address it
Assist you in taking appropriate protective measures
Report to the Office of the Privacy Commissioner for Personal Data as required by law

16. Contact Information and Data Subject Rights Requests

If you have any questions about this Privacy Policy, wish to exercise your rights under the PDPO, or believe your personal data has been misused, please contact us:

TelegleHK Data Protection Officer
🌐 Website: [www.teleglehk.com]

Response Timeline: We will respond to your request within 40 calendar days of receipt, as required by the PDPO.

17. Complaint to Privacy Commissioner

If you believe your personal data has been mishandled or your privacy rights have been violated, you have the right to lodge a complaint with:

Office of the Privacy Commissioner for Personal Data (PCPD)
📧 Email: enquire@pcpd.org.hk
🌐 Website: www.pcpd.org.hk
📞 Tel: +852 2827 8888

By using the TelegleHK Website and Services, you acknowledge that:

You have read and understood this Privacy Policy
You consent to our collection and processing of your personal data as described
You understand how Google Analytics collects your data
You accept the terms and conditions governing your personal data

This Privacy Policy complies with Hong Kong’s Personal Data (Privacy) Ordinance (PDPO) and its six Data Protection Principles.

Last Updated: January 2026